Job Title

Operations Manager

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Job Description

Operations Manager – Remote Working – Competitive Salary – 12 Month Contract

Clemence Rogers are currently recruiting for a Operations Manager to work remotely on a 12 month temp to perm contract. There will be occasional travel required.

Key Responsibilities of an Operations Manager:

• Lead, inspire and manage a team of employees to deliver high quality services to clients.

• Use performance data and operational systems to continually optimise the client experience, the efficient use of resources and maximise income.

• Create an atmosphere of positivity and innovation with high levels of aspiration for services both now and in the future.

• Make recommendations to the Executive Leadership Team to explore and pilot new initiatives that provide service diversification aligned to charitable objectives to maximise new income opportunities.

• Identify new partnerships and work with existing referring organisations to ensure contractual arrangements are adhered to and reporting mechanisms in place.

• Recruit, coach and motivate staff to deliver the best possible results.

• Lead on quality, monitoring and evaluation processes within a region and work with fellow Managers to ensure consistency of approach and delivery across the regions as a whole.

• Work collaboratively with colleagues across the nation to ensure service quality, promotion of services and strong governance.

• Provide cover for National Operations Managers as needed.

• Work with colleagues across our client to promote services and ensure service quality.

• Oversee the OSM in the Health and Safety assurance for the Region and the timely return of SARS.

Ideal Candidate:

• Significant leadership experience of inspiring, motivating and managing a service and team to deliver high quality results.

• Significant experience of staff management including addressing performance issues and successful recruitment.

• Experience of appraising and developing staff.

• Evidence of leadership and team building.

• Project Management qualification or equivalent demonstrable experience.

• Experience of managing and evaluating complex change initiatives.

• Experience and understanding of issues relating to confidentiality and equal opportunities.

• Strong focus on delivery of significant budgets and delivering against performance targets.

• Demonstrable evidence of delivery high quality customer care and effectively managing communications when adverse feedback received.

• Ability to work with colleagues on bid writing and identifying new income streams.

• Demonstrable experience of operating successfully with Finance, Payroll, HR processes and systems


• Home based – 35 Hour s per week

• For a full-time appointment: 25 days per annum, plus public holidays and the period between 27 December and 1 January (three days)

• Pension Scheme


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